All sales are final. Due to the nature of the products we sell no refunds will be issued. We will replace defective products free of charge. A defective product is defined as a damaged cd, diskette or manual. Sunrise Services, LLC. makes no warrantees as to the feasibility of any product to a specific application. Please evaluate the software before your purchase by reading product details, checking system requirements and downloading our free demos at http://www.sunrize.com

      Unopened Books :  We will refund the purchase price minus a 25% restocking fee.  You must call our office at 502-538-4665 between the hours of 9:00 am and 5:00 pm Eastern time, Monday through Friday, to receive a Return Authorization number BEFORE returning your product.  Your product will not be accepted without a RA#.  You will be responsible for shipping and insuring the product back to Sunrise Services, LLC.!

·        Opened Books:  Opened books can be returned for a credit on your account, minus a 25% restocking fee.  You must call our office 502-538-4665 between the hours of 9:00 am and 5:00 pm Eastern time, Monday through Friday, to receive a Return Authorization number BEFORE returning your product.  Your product will not be accepted without a RA#.  You will be responsible for shipping and insuring the product back to Sunrise Services!

·        Training Materials, Special Offers, Forms, Envelopes or customized products:  There are no refunds on any of these products, unopened or otherwise, unless defective.