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Virtual on-site support
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Virtual on-site support (VOS) is
the remote control and sharing of a customer's device or software
console. This permission-based control enables real-time ad hoc
collaboration. It can occur on a variety of devices, most commonly with
computers and networks. No more trying to tell the
technician what you think is wrong. We are able to see what you
see on your program, greatly simplifying the fix and saving you valuable
time.Click here for a free GoToMyPC trial We provide you with a Premium Level of Service to help solve your problems quickly. No lengthy waits on hold, talk to a real person. Virtual
on-site support (VOS) is a buzz term being used throughout the
contact-center environment. VOS is the remote control and sharing of a
customer's device or software console. This permission-based control
enables real-time ad hoc collaboration. It can occur on a variety of
devices, most commonly with computers and networks.
Why Should I Call Support? Our support is there to help make your program work well. If you are having problems getting your program to work as you feel it should, Sunrise Services support technicians will help you. With virtual support our technician sees your computer. You can show us the problem in real time. What Do I Need To Get Help? All you have to do is call our toll free number. Your calls are answered by support technicians that have extensive experience with the software. What Service Does Sunrise Services Provide? Sunrise support answers questions related to the operation of MediSoft software in a physician's office or a billing service. We are unable to assist with network configuration, computer hardware problems, or training on how to do medical billing. Sunrise will provide software assistance to any customer no matter where the program was purchased. Sunrise Support 888-880-0384 We have over 12 years continual support for the product. No lengthy waits when you call. Plus Virtual on-site support.
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Extra Services are now included in your block of time.
Certain services are not applicable on Sunrise Services regular service plans. These services are billed separately:
- Data File Repair -- This service may be necessary if your MediSoft files become damaged through incidents like power surges or computer hardware problems. Minimum 2 hours @ $198.00/hr.
- Custom Formatting -- MediSoft Patient Accounting products for both DOS and Windows include a form formatter to allow the program's printed output to be customized. Sunrise support will answer your questions to help you customize a form. If you'd like Sunrise support to do the work for you, an extra fee applies based upon the work necessary.
- Training -- Sunrise offers many training resources: Live MediSoft and Altapoint classes, training videos. Familiarize yourself with your software using one or more of these resources, use the software, then call support when you have a question. Sunrise support is unable to provide training on the telephone, you will need to purchase a training contract.
- Data conversion into AltaPoint at our standard support rate.